Privacy policy

Privacy Policy

Last Updated: June 2026

The Panaya, a brand of Kamalya Textiles ("The Panaya", "we", "our", or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment-related information

  • Order history

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and tracking information

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications where permitted

Payment Information

Payments are processed through secure third-party payment providers.

The Panaya does not store full credit card, debit card, UPI, or banking details on its servers.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Measure advertising effectiveness

  • Provide personalized experiences

For more information, please review our Cookie Policy.

Third-Party Services

We may share information with trusted service providers, including:

  • Shopify

  • Payment gateways

  • Shipping partners

  • Analytics providers

  • Advertising platforms such as Google and Meta

These providers may access information only to perform services on our behalf.

Marketing Communications

Customers may receive emails, SMS messages, or promotional communications related to:

  • Orders

  • New collections

  • Special offers

  • Brand updates

You may unsubscribe from marketing communications at any time.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online platform can guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

  • Fulfill orders

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

Your Rights

Depending on applicable laws, you may request:

  • Access to your information

  • Correction of inaccurate information

  • Deletion of eligible information

  • Withdrawal of marketing consent

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

Changes to This Policy

The Panaya reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

The Panaya

A Brand of Kamalya Textiles

Email: customercare@thepanaya.com

Phone: +91 9980245549