Terms & Conditions

Last Updated: June 2026

Welcome to The Panaya, a brand of Kamalya Textiles. By accessing or using this website, you agree to be bound by these Terms & Conditions.

Acceptance of Terms

By using our website, placing an order, or accessing any content provided by The Panaya, you agree to comply with these Terms & Conditions.

Product Information

The Panaya strives to ensure that product descriptions, images, pricing, and specifications are accurate.

As all products are handcrafted, slight variations in weave, texture, motifs, and color may naturally occur and should not be considered defects.

Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise specified.

The Panaya reserves the right to change pricing without prior notice.

Orders & Payment

Orders are confirmed only after successful payment authorization.

The Panaya reserves the right to refuse, cancel, or limit any order at its sole discretion.

International Orders

Customers are responsible for any customs duties, taxes, import charges, or regulatory requirements applicable in their destination country.

International orders are generally non-returnable and non-exchangeable once dispatched.

Intellectual Property

All content on this website including:

• Logos

• Text

• Product images

• Graphics

• Designs

• Videos

is the property of The Panaya or its licensors and may not be copied, reproduced, or distributed without written permission.

Website Usage

You agree not to:

• Use the website for unlawful purposes

• Interfere with website operations

• Upload malicious software

• Attempt unauthorized access to systems or customer information

Limitation of Liability

To the fullest extent permitted by law, The Panaya shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Third-Party Links

Our website may contain links to third-party websites.

The Panaya is not responsible for the content, policies, or practices of such websites.

Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Jurisdiction

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh, India.

Contact Information

The Panaya

A Brand of Kamalya Textiles

Email: customercare@thepanaya.com

Phone: +91 9980245549