Return Policy

Last Updated: June 2026

At The Panaya, every Banarasi saree is carefully handwoven by skilled artisans and undergoes quality checks before dispatch. We are committed to providing an exceptional shopping experience while preserving the value and authenticity of our handcrafted products.

Please review our Return Policy carefully before making a purchase.

Return Eligibility

The Panaya accepts returns only for orders delivered within India.

To be eligible for a return:

A return request must be submitted within 7 days of delivery.
The product must be unused, unworn, unwashed, and unaltered.
All original tags, Silk Mark labels (if applicable), certificates, packaging, and accessories must remain intact.
The product must be returned in the same condition in which it was delivered.

All return requests are subject to inspection and approval by The Panaya.

Non-Returnable Products

The following items are not eligible for return:

Customized or made-to-order products.
Products that have been worn, washed, altered, or damaged after delivery.
Products without original tags, labels, certificates, or packaging.
Gift cards.
Products purchased during final sale, clearance, or promotional events unless received damaged or incorrect.
International orders.

International Orders

The Panaya does not accept returns for international orders.

Due to customs regulations, international shipping costs, import duties, and cross-border logistics, all international purchases are considered final once dispatched.

Customers are encouraged to carefully review product descriptions, images, specifications, and measurements before placing an international order.

Return Request Process

To initiate a return:

Contact our customer support team within 7 days of receiving your order.
Provide your order number and reason for the return request.
Share photographs if requested by our team.
Wait for return approval and instructions before shipping the product.

Returns sent without prior authorization may not be accepted.

Return Shipping

If a return request is approved, customers may be responsible for securely packaging and shipping the product back to The Panaya unless otherwise advised.

The Panaya reserves the right to arrange return pickup services where available.

Product Inspection

All returned products are inspected upon receipt.

If the returned item does not meet the eligibility conditions outlined in this policy, the return request may be rejected and the product may be shipped back to the customer.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

Your order number
Clear photographs of the product
Photographs of the packaging
Photographs of the shipping label

Claims submitted after 48 hours of delivery may not be eligible for review.

Return Approval

Approval of a return request does not automatically guarantee a refund. Refund eligibility is governed by our Refund Policy and is subject to successful inspection of the returned product.

Contact Us

For return-related assistance, please contact:

The Panaya

Email: customercare@thepanaya.com

Phone: +91 9980245549

Business Hours:
All Days, 10:30 AM – 8:00 PM IST

A Little About Panaya

MANUFACTURER OF HERITAGE BANARASI SAREES

Established a century ago by the enterprising textile visionary Shree Brijpal Das Ji, PANAYA SAREES stands as a custodian of an age-old and artistic heritage. Currently operating under the esteemed Kamalya Textiles umbrella, the fourth generation under the PANAYA label ensures the preservation and continuation of Banaras' storied silk saree weaving tradition. With an in-house design team, PANAYA SAREES endeavors to create exclusive designs.
Banarasi Silk (also known as Benarasi Silk) is a fine variant of Silk originating from the city of Varanasi in Uttar Pradesh, India. With a mention in the Mahabharata and in the Buddhist scriptures in the first millennium, Banarasi silk have its roots seeped into the rich cultural history of India. Mughals also tried their best to glorify the art of weaving and designing. It has actually been well known for its designing and gold as well as silver brocade or the “Zari“.The exquisite fabric was produced by wearing with warp & weft threads of different colors and often of different material. In the present days, Banarasi silk sarees are still considered to be one of finest traditional saris.

Incredible Varieties, Exclusive Range

OUR BANARASI SAREES COME WITH A SEAL OF TRUST

KATAN SILK SAREE

Katan silk is the most famous Silk Saree from Banaras, known for its Softness and Shine. It is woven using pure Mulberry Silk in both Warp and Weft. Technically, it is a Two-Ply twisted yarn of Mulberry Silk with 28-32 twists per inch (TPI).

KORA SILK

Kora Silk is the same as Katan silk, but the silk yarn used is without de-gumming. This means the gum is not completely removed from the yarn, making it stiff. That is why Kora silk is just a stiffer version of Katan silk. It can also be seen as unbleached Katan silk in both warp and weft.

TANCHOI SAREE

Tanchoi is a Dream Weave from Banaras. Most of us know it for the intricately woven pattern all over the Saree that charmingly carries the Shine of Silk thread. It is a weaving technique that uses a single or double warp and five or six colors in the weft. Floral patterns are most common in Tanchoi Sarees but sometimes we also see birds like peacocks and parrots woven in silk. Overall, these Sarees give the look of a Tapestry.

JAMDANI SAREE

Jamdani weave has each Buti woven individually using small shuttles in a floatless weave. It is like fine embroidery done using weaving. Traditionally, Jamdani saris use the shades of the same color, giving Saris the names of the primary color like Shwetambari for white, Nilambari for Blue, Raktambari for red, and Pitambari for yellow.

FAQs about panaya

ASK US ANYTHING

We really care about our customer's expectations and hence try our best to meet those expectations in every possible way. All our silk products are authenticated with the silk mark. We are known for our quality products and thus famous as one of the best banarasi saree manufacturers in Varanasi.

There are four different kinds of natural silk produced all over the world. The four types of silk are Mulberry silk, Eri silk, Tasar silk, and Muga silk. Mulberry silk is considered the purest form of silk and it provides the highest contribution to 90% of silk production. Albei is one of the best manufacturers of all the above varieties of banarasi silk sarees in Varanasi.

Banarasi silk is the purest form of silk produced in the beautiful city of Varanasi in Uttar Pradesh. Banarasi sarees are manufactured using delicate banarasi silk with real gold and silver threads

For all the information and details, kindly check our contact us section where the complete details are mentioned along with the address of our showrooms. You can also take guided navigation to our showroom from our website.

REACH OUT TO OUR BANARASI SAREES SHOWROOM IN VARANASI

We proudly show the Silk Mark accreditation emblem on our website to reassure customers about the quality and legitimacy of our silk products. Shop with confidence by looking for the Silk Mark logo when browsing our inventory. In India, silk fabrics are certified under the Silk Mark. The logo attests to the fact that the textile bearing it is composed entirely of natural silk.

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